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Refund & Cancellation Policy
THE AURA Subscription Cancellation and Refund Policy
When you subscribe to AURA.BSPMPL.COM Service provided by the Company in a particular geographical territory specified by the Company, your contract with the Company begins once the subscription amount is paid; and AURA.BSPMPL.COM Service is complete once the subscription is over.
If you are a subscriber of any of the paid THE AURA plans provided under the AURA.BSPMPL.COM Service, and have paid the subscription fee thereto, and your subscription is not activated or you are unable to access the subscription plan, you shall communicate the issue to the Company immediately. In the event the Company is unable to rectify above complaint in your subscribed AURA.BSPMPL.COM Services within 7 (seven) days of your complaint, you will be eligible for refund of subscription fee as per the following terms:-
Company will initiate pro rata refund of the subscription fees paid by you for availing Subscription to access the AURA.BSPMPL.COM Service, excluding any applicable bank transaction charges. Refund will be processed within 15 (fifteen) business days, based on the Payment Method used at the time of paying the subscription fee or will be credited in your debit/credit card or online account. If payment is done via application store billing (e.g. Apple, Google, Windows, etc), specific application store refund policies will apply. After the cancellation of subscription by the Company in point 1.2 above, you won’t be able to access the subscribed THE AURA Service or any content downloaded from the Site, the Mobile Site or the THE AURA Application. Subsequent to the cancellation by the Company in point 1.2 above, if you wish to re-subscribe to any of the plans provided under the AURA.BSPMPL.COM Service, a fresh subscription fee will be charged thereto.
By availing the Subscription, it shall be construed that the User(s) has waived his/her right to raise any dispute with regard to the Subscription cancellation and/ or refund in any manner whatsoever to the extent permissible under law.
All and any incidental costs direct and/or indirect, in relation to availing, cancelling and/ or refund of the Subscription under this refund policy, shall be borne by the User(s) and in no manner whatsoever shall the Company, be responsible or liable for the same.
Company shall not be responsible and/or liable in any manner whatsoever for any network problem, breakdown of machinery, unclear network, disruption in the network and/ or payment gateway errors. Any dispute in connection to the above shall be settled between the User(s) and the telecom/mobile operator/ the concerned bank/ credit card/ payment gateway directly, without involving Company.
Company shall not be liable and /or responsible in any manner whatsoever in the event of any malfunction/fault/ failure in the mechanism/ system failure/ due to technical/ technological restrictions and /or due to reasons /events/incidents beyond the commercially reasonable control of Company and the User(s) shall hold harmless Company and its employees, officers or any other person in relation to the refund of the subscription fee with respect to the same.
Limitation of Liability
IN NO CASE SHALL COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, PRINCIPALS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM USER(S) USE OF THE AURA.BSPMPL.COM SERVICE OR THE SUBSCRIPTION OR MATERIAL THEREOF OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO USE OF THE AURA.BSPMPL.COM SERVICE OR THE SUBSCRIPTION OR MATERIAL THEREOF, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN THE SUBSCRIPTION, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE AURA.BSPMPL.COM SERVICE OR THE SUBSCRIPTION OR MATERIAL THEREOF, EVEN IF ADVISED OF THEIR POSSIBILITY.